Nobody Counts Conversations

Nobody Counts Conversations, AI pricing article by Brian Zrimsek for Lumerai Advisors, with the three-step Value Metric Test: the customer counts it, the customer controls it, it tracks their value

I have priced enterprise software and I have bought it. The argument I had with myself across the table took about a decade to resolve, and the AI market is now having it from scratch, without the vocabulary the last one produced.